The Call Center Agent is a key position within the Financial Services Team. As a Call Center Agent, you will be the voice of our organization and clients. But, more than that, you’ll also be a voice of compassion and care. As the customer’s primary point of contact, you’ll listen, solve problems, answer questions, and work with them to find a resolution.
Department Hours
Monday-Friday, 8 am EST – 8 pm EST.
Candidates will be assigned an 8-hour shift between operating hours.
What will be my duties and responsibilities in this job
- Provide superior service to our customers by listening, analyzing problems, and resolving issues
- Provide service to customers through chat, as well as phone
- Use your expertise to make recommendations that will help customers avoid future issues proactively
- We are an environment that fosters growth and enables you to learn new aspects about our business, systems, policies, and most importantly how to effectively engage and resolve customer challenges
- Ability to work a flexible schedule including weekends. You will also be required to virtually attend 2-4 weeks of training, Monday through Friday
What are the requirements needed for this position
- Bilingual (English & French)
- Relentless drive to provide exceptional customer service
- Excellent communication and listening skills, both written and verbal
- Strong attention to detail and problem-solving skills
- Ability to adapt to change and work well in a fast-paced environment
- Ability to multi-task using technology while handling calls
- Minimum high school diploma/certification
- Ability to work remotely in your home office
What other skills/experience would be helpful to have
Minimum of 1 year experience in a call center or customer-facing role
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Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position.
Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.
What’s the culture like at Assurant
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, They bring together top talent around the world. Although they have various skills and experiences, they share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.
Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty product.